Question 1

What is the Pet Pass ID smart pet tag?

Accepted Answer

The Pet Pass ID Smart Pet Tag is a smart pet tag / pet ID that you attach to your dog’s or cat’s collar. The tag contains an NFC chip and a QR code. If someone finds your lost pet, they simply tap their phone to the tag or scan the QR code, and a digital profile opens with the most important information: owner phone number, pet details, medical warnings, etc. This Pet Pass ID NFC and QR pet ID does not require any app – it works entirely in the browser.

Question 2

How is Pet Pass ID different from a traditional engraved tag?

Accepted Answer

Traditional engraved tags usually only show a name and one phone number, and if anything changes (phone, address), you need to order a new tag. The Pet Pass ID Smart Pet Tag uses a digital profile you can update online at any time, stores much more information (vet, allergies, medications, etc.), is readable via both NFC and QR, and offers extra features such as social media links. If you move or change your phone number, you don’t need a new tag – you simply update the profile.

Question 3

If my dog or cat already has a microchip, why would I need Pet Pass ID?

Accepted Answer

Microchips are very important, but they can only be read with a special chip reader, usually at a vet clinic or shelter. In practice, this means the finder must bring the pet to a clinic or shelter before anyone can identify the owner. The Pet Pass ID NFC and QR pet ID tag can be read by anyone with a smartphone, right on the street, within seconds. The finder immediately sees who the pet belongs to and can call you straight away. The best safety is when your pet has both a microchip and a Pet Pass ID Smart Pet Tag on the collar.

Question 4

Is Pet Pass ID for dogs or cats?

Accepted Answer

The Pet Pass ID Smart Pet Tag / Smart Pet ID was designed primarily for dogs and cats, but can be used for any pet that can safely wear a collar. For dogs and cats, the tag is small and light enough not to disturb them in their daily activities.

Question 5

Who is Pet Pass ID recommended for?

Accepted Answer

The Pet Pass ID Smart Pet Tag is ideal for dog owners who walk, travel or hike with their dog, for owners of outdoor or “escape artist” cats, for anyone worried about fireworks and loud noises on New Year’s Eve, for owners who want a detailed profile (medical data, allergies, medications), and for those who simply want a modern, stylish Pet Pass ID Smart Pet Tag on their pet’s collar – something cool to show other pet owners.

Question 6

How does Pet Pass ID work with NFC and QR code?

Accepted Answer

The Pet Pass ID NFC and QR pet ID tag combines two technologies: NFC and QR code. On iPhone, you should touch the tag to the top part of the device (near the top of the screen), because that is where the NFC antenna is located. On most Android phones, the NFC reader is usually in the upper third of the back side of the device, so you should touch the tag to that area. If NFC is enabled on the phone, it will automatically open your pet’s online profile in the browser. If the phone does not have NFC or it is disabled, the finder can scan the QR code on the tag using the camera or a QR code app, which opens the same digital profile. In both cases, the user is taken to the same profile, so it works with almost any modern smartphone.

Question 7

Do I need a separate app to use Pet Pass ID?

Accepted Answer

No. The Pet Pass ID Smart Pet Tag is a completely app-free solution. As the owner, you manage your pet’s profile in a regular web browser, and the finder also opens the pet’s profile in their browser. There is no need to download any extra app – neither on Android nor on iOS. Because everything works in the browser, you are not locked to a single device. Unlike some app-based solutions that can only be edited from the phone where the app is installed, you can manage your Pet Pass ID profile from any device with a browser: laptop, tablet, desktop computer or smartphone.

Question 8

What kind of phone is needed to read the tag?

Accepted Answer

Any smartphone with internet access that can read QR codes (almost all modern phone cameras can) or has NFC (most newer Android phones and iPhones). If the phone does not have NFC, the finder can simply use the QR code. If the phone does have NFC, the easiest is to just touch the tag to the correct spot (top on iPhone, upper back area on most Android phones).

Question 9

What happens when someone scans or taps the tag?

Accepted Answer

When someone touches the tag to the correct spot on their phone (NFC) or scans the QR code, the phone’s browser opens a digital pet profile. The finder then sees the data you chose to show: pet name, your phone number (and other contact options, if you added them), important health information such as allergies or medications, and optionally social media links (Instagram, TikTok, etc.). From there, they can call or message you with a single tap.

Question 10

How do I register and activate my Pet Pass ID tag?

Accepted Answer

First, you purchase the tag from our webshop or a partner. When the tag arrives, the first step is to read it with your own phone (via NFC or QR). Your browser will open a page where you can create a new account or log in to your existing Pet Pass ID account. Then you enter your own details and your pet’s data, save the profile, and attach the tag to the collar. From that moment on, the Pet Pass ID Smart Pet Tag is active, and anyone who scans it will see the information you have set.

Question 11

What information should I add to my Pet Pass ID profile?

Accepted Answer

At minimum, we recommend adding your name, phone number, and address (or at least the area / town where you can be reached). On top of that, it is useful to add your vet’s name and phone number, vaccination info, allergies, medications, chronic conditions, any special dietary needs, and your pet’s social media profiles (Instagram, TikTok, Facebook, YouTube) if you have them. The more useful information you add, the easier it is for the finder to take responsible care of your pet until you arrive.

Question 12

Can I edit my pet’s data later?

Accepted Answer

Yes. The Pet Pass ID Smart Pet Tag profile can be edited at any time – if your phone number changes, you move, you change vets, or your pet’s health information needs updating. Just log in to your account, update the data, save it, and the new information will appear instantly the next time someone reads the tag.

Question 13

What if I have more than one pet?

Accepted Answer

You can manage multiple pet profiles under a single user account. You can order a separate tag for each pet, or even multiple tags for the same pet (for different collars, harnesses, travel crates, etc.). Within one profile, you can handle as many tags as you like – there is no extra fee or limit on the number of tags.

Question 14

Which languages does the Pet Pass ID system support?

Accepted Answer

The Pet Pass ID NFC and QR pet ID system is available in multiple languages. At the moment, you can use it in English, German, French, Italian, Spanish, Polish, Romanian, and Hungarian. In the digital profile view, the finder can choose which language they prefer to read the information in. Pet Pass ID has users worldwide, so multilingual support is an important part of the system.

Question 15

Where are my Pet Pass ID data stored?

Accepted Answer

It is important to understand that the Pet Pass ID Smart Pet Tag itself does not store your data. The tag is just a physical key that opens your online digital profile via NFC and QR. Your data are stored on secure online servers with GDPR-style data handling. If you lose the tag or decide to stop using it, you can log in to the system at any time and edit or delete your profile. Once you delete the data, they are no longer accessible when the tag is scanned. The tag does not need to be physically with you when you edit your profile – all changes are synchronized online from any device (phone, laptop, desktop, tablet).

Question 16

What information does the finder see?

Accepted Answer

Only what you choose to make public. You decide whether your phone number is visible, if your address is shown (or just an area / meeting point), whether vet and medical information are visible, and if your social media links are displayed. The system does not force you to show anything – you are always in control of what appears on the public profile.

Question 17

Can I control when my data are visible?

Accepted Answer

Yes. In the Pet Pass ID Smart Pet Tag interface, you can choose whether your information is always visible or only when you mark your pet as lost. This means you can show minimal data under normal circumstances and only reveal more detailed information when you really need it – for example, if your pet goes missing.

Question 18

Does Pet Pass ID track my pet with GPS in real time?

Accepted Answer

No. The Pet Pass ID Smart Pet Tag is not a GPS tracker and does not continuously record location data. Its purpose is to make it easy for a finder to contact you if they come across your pet. If you want real-time GPS tracking, you can use a dedicated GPS device in addition – Pet Pass ID complements such solutions but does not replace them.

Question 19

What types of Pet Pass ID tags are available?

Accepted Answer

There are currently two main types. First, the classic ring-style Pet Pass ID Smart Pet Tag: a small, lightweight tag attached to the collar with a metal ring. The front shows a design and a QR code, the NFC chip is embedded inside, and an epoxy resin coating protects the printed and digital elements so they cannot rub off easily. Second, the silicone, slide-on Pet Pass ID – AirTag holder version: a flexible silicone sleeve that slides onto a collar or harness, contains the Pet Pass ID NFC and QR code, has an inner slot for an Apple AirTag or certain Android tags, and is made from fluorescent material that glows green in the dark.

Question 20

What is the AirTag holder version exactly? Do I need to use an AirTag?

Accepted Answer

The AirTag holder version is a silicone Pet Pass ID Smart Pet Tag that is a full NFC and QR pet ID by itself, but also includes a dedicated slot for an Apple AirTag or similar Bluetooth tracker. You do not have to use an AirTag – the Pet Pass ID Smart Pet Tag works perfectly on its own as a digital pet ID. The AirTag slot is an optional extra for those who want to combine Pet Pass ID with a Bluetooth or GPS-style tracker.

Question 21

Can the silicone holder be used with Android tracking tags?

Accepted Answer

In many cases, yes. The silicone slot is designed to fit devices similar in size and shape to an Apple AirTag, so many AirTag-sized Bluetooth trackers (including some Android-compatible tags) will fit. Exact compatibility depends on the dimensions of the specific tag, but AirTag-style trackers generally fit well.

Question 22

What does it mean that the tag is fluorescent? How do I “charge” it?

Accepted Answer

The fluorescent version glows green in the dark, making your pet more visible on evening walks and helping you spot them more easily. The glow-in-the-dark material charges best under UV light. Before an evening walk, it is recommended to shine a UV flashlight on the tag for a few seconds. If you do not have UV light, a traditional bulb (old-style incandescent or similar) also helps charge it. Many modern energy-saving LEDs are not ideal for charging phosphorescent material, so UV or traditional bulbs work better.

Question 23

How durable is the Pet Pass ID tag?

Accepted Answer

The Pet Pass ID Smart Pet Tag is designed to withstand daily use. It is water-resistant and suitable for walks in rain, snow, puddles, and playtime. The epoxy resin coating on the classic tag protects the printed surface and the digital code. Normal “wear and tear” such as walking, playing, sleeping, and getting wet is no problem. If the tag is worn together with another metal tag in direct contact, continuous banging and scratching can significantly damage the surface over time. For this reason, we do not recommend wearing it directly against a metal tag – if you still do so, it is at your own risk. Our warranty does not cover damage caused by other metal tags hitting or scratching the Pet Pass ID, nor damage caused by another animal chewing the tag.

Question 24

Can cats wear Pet Pass ID? Won’t it get caught on things?

Accepted Answer

Yes, Pet Pass ID can also be used for cats. The classic ring-style tag is recommended for cats that are already used to wearing a hanging tag. The silicone slide-on version is especially cat-friendly because it sits flush on the collar, does not dangle, and is less likely to get snagged on branches or fences. For cats, always use a safety breakaway collar that can open in an emergency.

Question 25

How does Pet Pass ID help during New Year’s Eve and fireworks?

Accepted Answer

Around New Year’s Eve and other noisy celebrations, many pets panic because of firework and cracker noise. They often escape from gardens, run through open gates, or bolt and get lost. In those moments, a microchip alone is not enough, because the finder only gets information if they first bring the animal to a vet or shelter with a chip reader. With the Pet Pass ID Smart Pet Tag, the finder can read the tag right on the street, instantly see your phone number, and call you within minutes – no vet or shelter visit required first. The faster someone can reach you, the higher the chance of a quick, low-stress reunion.

Question 26

What happens in practice if someone finds my pet?

Accepted Answer

A typical scenario: the finder notices the Pet Pass ID Smart Pet Tag on your pet’s collar, touches the tag to the correct spot on their phone (NFC) or scans the QR code, the browser opens the digital pet profile, the finder can see your phone number and the other details you chose to share, and can call or message you with a single tap. If you added medical information (allergies, medications, etc.), this helps the finder take responsible care of your pet until you arrive.

Question 27

Does Pet Pass ID work while travelling, in other countries as well?

Accepted Answer

Yes. The Pet Pass ID NFC and QR pet ID works anywhere in the world where there is mobile data or Wi-Fi and the finder has a smartphone. Because the profile is web-based, there is no geographic limitation. This makes it especially useful when you travel with your pet, as the finder can also switch the profile language to something they understand.

Question 28

Where can I buy a Pet Pass ID tag?

Accepted Answer

You can buy Pet Pass ID Smart Pet Tags directly from our webshop at petpassid.com, and also from several official partners and resellers. Many vets, dog groomers, dog breeders and dog trainers also recommend and distribute Pet Pass ID, so you may be able to get your Pet Pass ID Smart Pet Tag through them as well. The most up-to-date information and promotions are always available on petpassid.com.

Question 29

Is there any subscription or monthly fee?

Accepted Answer

No mandatory subscription is required to use the Pet Pass ID NFC and QR pet ID. All essential smart functions – identification and displaying basic data – are available without a subscription. There may be optional add-on services in the future, but the core idea is to provide an accessible, app-free, simple solution for as many pet owners as possible.

Question 30

What kind of warranty applies to the tag?

Accepted Answer

Pet Pass ID Smart Pet Tags are covered by applicable statutory consumer rights (legal warranty). This means your tag must be intact and functional at the time of delivery. We do not provide an additional commercial “guarantee” unless explicitly stated for a specific product. Please note that damage caused by normal pet use or external impact (e.g. chewing, snagging, scratching, impacts, loss, or incorrect/over-tight fitting) is not covered. If you purchased from a reseller, please contact the seller first, as they are your contractual partner and will handle the process with you. For tags purchased directly from petpassid.com, we can assist you after you provide proof of purchase (order confirmation/invoice). For full details, please see our Warranty page.

Question 31

I run a pet shop, vet clinic, or pet-related business. Can I become a partner?

Accepted Answer

Yes. We are open to reseller and partnership collaborations with pet shops, online stores, veterinary clinics, dog schools, groomers, salons, shelters, and animal charities. If you would like to sell Pet Pass ID Smart Pet Tags or recommend them as part of your services, please contact us via the contact form on the website or by e-mail at info@petpassid.com.

Question 32

I am an influencer. Is there a way to work together?

Accepted Answer

Yes, we regularly run influencer campaigns, especially with dog and cat content creators. Typically, we send out test tags and ask for creative content (videos, posts, stories), and in the longer term we are also planning a referral / affiliate model. If you are interested, send us a short introduction with your social media profiles to info@petpassid.com and we will get back to you.

Question 33

How can I contact the Pet Pass ID team?

Accepted Answer

If you have any questions about using the Pet Pass ID Smart Pet Tag, about your order, or about setting up your profile, please e-mail us at info@petpassid.com. We are happy to help you choose the right product and configure your digital pet profile.

Question 34

My phone does not open the profile when I tap the tag. What can I do?

Accepted Answer

If you are using NFC, first make sure NFC is enabled in your phone’s settings. Then touch the tag to different parts of your phone – NFC antenna positions vary from device to device (top of the iPhone, upper back area on many Android phones). If you use a thick case, try removing it temporarily. If it still does not work, switch to the QR code: open the camera app, aim it at the QR code on the tag, and if needed use a dedicated QR scanner app.

Question 35

What happens if the tag gets lost or badly damaged?

Accepted Answer

If the tag is lost or damaged so much that it cannot be read, you should order a new tag. Your account and your pet’s profile remain in the system. You can copy your data to a new profile or link them to a new Pet Pass ID tag – you do not have to start from zero.

Question 36

Can I use multiple tags for the same pet?

Accepted Answer

Yes. This is useful if you use several collars (for example, an everyday collar, a hiking collar, and a harness), or if you want an additional tag on a crate or travel carrier. One pet profile can be linked to multiple tags, and you can manage them clearly inside the system. There is no extra fee and no limit on the number of tags per pet.

Question 37

What if the tag gets dirty or muddy?

Accepted Answer

You can clean the tag with a damp cloth and a little mild soapy water. Avoid aggressive chemicals, strong solvents, and abrasive cleaners, as they can damage the outer coating. A soft cloth is usually more than enough to keep your Pet Pass ID Smart Pet Tag clean.

Domande che ci fanno spesso

Domande che ci fanno spesso

1. Nozioni di base – Che cos'è Pet Pass ID?

2. Come funziona – NFC, QR, telefoni

3. Registrazione e gestione del profilo

4. Lingue, dati e privacy

5. Prodotti, design e materiali

6. Situazioni tipiche, specialmente durante le vacanze

7. Acquisto, garanzia e collaborazioni

8. Problemi comuni e soluzioni

Pet Pass ID

Domande che ci fanno spesso

Benvenuti! Effettuate il login per iniziare.

Domande che ci fanno spesso

1. Nozioni di base – Che cos'è Pet Pass ID?

2. Come funziona – NFC, QR, telefoni

3. Registrazione e gestione del profilo

4. Lingue, dati e privacy

5. Prodotti, design e materiali

6. Situazioni tipiche, specialmente durante le vacanze

7. Acquisto, garanzia e collaborazioni

8. Problemi comuni e soluzioni

Pet Pass ID